Frequently Asked Questions
Answers to your Questions

General
Information
How do we get started?
We will send you an onboarding link through our software portal to fill out your pet care profile. This process initially will take 10-15 mins depending on the amount of animals that will be in our care. Once you have completed this process we are notified and we will reach out to you to schedule the meet and greet.
How do I schedule services?
All scheduling is done through the scheduling tab via your client portal/ the app. We don’t schedule visits via messages in TTP/Text/via phone/email.
For scheduling and billing accuracy all scheduling is placed by the client via the TTP scheduling tab.
How do I cancel/change my visit request?
All cancellations/changes can be made through the TTP Scheduling portal/app.
We don’t cancel/change visits via messages in TTP/Text/via phone.
Cancellation rates may apply during certain request cancel periods, please refer to our policy page.
How do you access my home?
Can I bring a Pet to your home?
Do you charge extra for more than one dog/Cat?
When are you available for services?
Will you Job share with my neighbor or other Family members?
Caregivers that are Pawtastic Purrfessionals
Do I get to meet my Petsitter/Dog walker?
What if my petsitter/Dog walker has is sick, has an emergency or days off?
We work as a team! All our sitters are part time workers and take off as needed. We have back up sitters that can fill in when your primary pet sitter is not available. That is the benefit of having a professional pet sitting company so you’re not struggling to find a backup sitter in these instances.
Are you insured and bonded?
We are both insured and bonded through the Business Insurance of the Carolinas. We carry our insurance with the Business Insurers of the carolinas.
Do you use background checks?
Everyone is background checked on a yearly basis.
Can I contact my care giver directly?
We do not share your personal phone numbers with the sitters. Please don’t leave your phone number for the sitters to contact you/ask for the sitters personal numbers when they are at the meet and greet. We keep All our communication professional and it is done through our software app. It works just like texting so you can communicate with us 24 hours a day through Time To Pet. We only contact you via text/phone in the state of emergency and a manager/owner will be reaching out to you in that case. We work as a team and everyone needs to be on the same page and this policy helps facilitate that need.
DOG CARE
How long are your dog walks?
We can do a variety of dog walking time frames:
20 mins/ 30 mins/45 mins/60 mins/Almost overnights and overnight care.
We schedule them based on your budget and you and your pets physical and emotional needs.
How long are your pet sitting visits?
What kind of walking equipment do you use?
Will you let my dog off leash?
Do you Pick up poop?
We have a saying when your dog poops on our watch it’s our dooty to pick it up. We pick up poop that resulted on our visit that was produced in your yard or on our walk. We can’t be responsible for any other deposits made into your yard outside of those circumstances.
Get Started with Family Pet Sitters Today!
Interested in our services? Get in touch with us we'll get back to you as soon as possible!